General Questions
Booking with us is simple. Browse our available properties, choose your dates, and complete the secure booking form. If you need help, our team is here to assist you.
Yes, we use encrypted payment gateways to ensure your information is always safe. You will receive a confirmation email upon successful payment.
Guests
Our cancellation policy varies by property. Full details are provided at the time of booking and in your confirmation email. If you have questions, contact our support team.
Each property is fully equipped with essentials like Wi-Fi, fresh linens, and kitchenware. Additional amenities, such as pools or lake views, are listed in the property description.
Check-in typically starts at 3:00 PM, and check-out is by 10:00 AM. Detailed instructions, including key collection, will be provided before your stay.
Yes, we occasionally offer discounts for extended stays or last-minute bookings. Check our website or subscribe to our newsletter for updates.
Pet policies vary by property. Properties that allow pets will have this clearly noted in their description.
Each rental varies, but most include essentials like Wi-Fi, toiletries, linens, and towels. Specific amenities (like pools, jacuzzi or kitchen equipment) are listed in the property description.
Most properties require a damage waiver that covers small damages during your stay. Some properties may require a security deposit, which is refundable upon check-out if there is no damage to the property. The amount and terms will be clearly stated in your booking agreement.
Our cancellation policy varies depending on the rental. Generally, you can cancel within a specified period for a full or partial refund. Please check the rental’s cancellation policy before booking.
If you encounter any issues during your stay, please contact the host or customer support immediately. We will do our best to resolve the problem as quickly as possible.
Cleaning fees are often an additional charge, and they are usually listed separately during the booking process. Please check the total price breakdown before confirming your reservation.
The maximum number of guests allowed in each property is clearly outlined. If you plan to bring additional guests, please reach out to the host in advance for approval and to understand any extra charges.
We prioritize your safety and the security of the property. All of our listings undergo a verification process. Additionally, many of our properties feature security systems, smoke detectors, and locks. Please read the property details to see what specific safety measures are in place.
Property Owners
We provide comprehensive property management, including marketing, guest communication, maintenance, and cleaning services.
We screen guests carefully and require a security deposit for every booking. Additionally, we provide 24/7 support during stays to address any issues promptly.
Absolutely. Our team offers personalized recommendations to optimize your property for higher earnings, including design updates and pricing strategies.
Payments are typically processed on a monthly basis, directly into your preferred account. You'll also receive detailed statements showing the income and expenses associated with your property.
To list your property, simply fill out our online form with property details, photos, and your preferences. Once submitted, our team will review and get in touch to finalize the listing process.
Our fees typically include a commission on the rental income, which varies depending on the services you choose (e.g., full-service management vs. booking-only). We'll provide a detailed breakdown of all fees before you commit.
Yes, we offer full-service property management, including cleaning, maintenance, and any necessary repairs. Our trusted team will ensure your property is always in top condition for guests.
We promote your property across multiple booking platforms, including our website, Airbnb, Booking.com, and others. We also use professional photography, optimized listings, and SEO strategies to attract the right guests.
Absolutely! You can block out dates when you wish to use your property. You’ll have complete control over your calendar and booking preferences.
We have a thorough damage policy in place, including a damage waiver to cover minor damages. In the event of significant damage, we’ll handle the claims process, and you’ll be informed of any necessary steps.
We use a combination of guest reviews, verification processes, and booking platforms with stringent guest vetting. We also provide 24/7 customer support in case any issues arise during a guest’s stay.
Yes, we offer dynamic pricing tools based on market trends, demand, and seasonality. Our team will help you set competitive pricing to maximize your rental income.
Yes, we offer dynamic pricing tools based on market trends, demand, and seasonality. Our team will help you set competitive pricing to maximize your rental income.